Information on electrical and electronic equipment

The following information is aimed at private households that use electrical and/or electronic devices. Please observe these important instructions in the interests of environmentally friendly disposal of old devices and your own safety.

Crossed out garbage can

1. Information on the disposal of electrical and electronic equipment and the meaning of the symbol in the appendix

Old devices must be collected separately from unsorted municipal waste. (Old) electrical devices must not be disposed of as unsorted municipal waste. In particular, these devices must not be disposed of with household waste. Electrical (old) devices are to be collected and can be disposed of via the local collection system.

Old batteries and accumulators that are not enclosed by the old device and lamps that can be removed from the old device intact must be separated from the old device before being handed over to a collection point, unless the old device is disposed of in accordance with Article 14 Paragraph 4 Sentence 4 or paragraph 5 sentences 2 and 3 ElektroG separated by the public waste disposal authorities with regard to preparation for reuse of other old devices.

The symbol of the crossed-out garbage can according to Annex 3 to the ElektroG (a crossed-out garbage can on wheels) indicates old devices that must not be disposed of with the unsorted municipal waste at the end of their service life.

2. Notes on the possibility of returning old devices

a) Return/collection when purchasing a new device and delivering it to a private household

If you buy a new electrical or electronic device from the distributor, you can return an old device of the same type of device free of charge (if it has essentially the same functions). If you have the new device delivered to a private household, it will be returned by picking it up free of charge. For this purpose, you can then hand over the corresponding old device to the delivering transport company when the new device is delivered.

If the new device is only sold using long-distance means of communication (§ 312c Para. 2 BGB), the following applies: The free collection of an old device described above is only possible for devices in category 1 (heat exchanger), 2 (screens, monitors, devices with screens with a surface area of ​​more than 100 square centimeters) and/or 4 (large devices where at least one of the external dimensions is more than 50 centimetres).

If the old device falls under category 3, 5 and/or 6, there will be no free collection. Then the device can be handed in free of charge instead, as described under b). We have linked an overview of the device categories below: Austria: / Germany:

b) Return and delivery elsewhere/return of small devices

If you buy a new electrical device from the distributor that is not delivered to private households or belongs to categories 3, 5 and/or 6 and/or only using means of distance communication (§ 312c Para. 2 BGB) with delivery was purchased to a private household, you can return a similar old device free of charge (if it essentially has the same functions).

Irrespective of the purchase of a new device, you can also return up to 3 devices per device type free of charge, which are not larger than 25 centimeters in any external dimension. If the sale only takes place using long-distance means of communication (§ 312c Para. 2 BGB), the return of old devices of categories 3, 5 and/or 6 and old devices that are not larger than 25 centimeters in any external dimension through suitable return options at a reasonable distance from the respective end user, otherwise at the point of delivery or in its immediate vicinity.

The distributor must have set up a corresponding return option for this and provide information about this.

c) Other return options

In addition, as a manufacturer of electrical and electronic equipment, we provide the following option(s) for users to return old equipment.

You can hand in electronic devices at a communal collection point or in local shops. As a distributor of electrical devices, we are also obliged to take back old devices, whereby our obligation to take back is limited to devices of the type that we have or have had as new devices in our range. You can either return old devices of the aforementioned type to us with sufficient postage or hand them in free of charge directly to our dispatch warehouse at the following address:

PROnatur24 trade e.U.
Kirchstrasse 9/1
AT-6922 Wolfurt

Old devices can be handed over to the options set up and available by public waste disposal authorities for the return or collection of old devices. The respective collection and return point will provide you with more information.

We have linked an online directory of the collection and return points below: Austria: / Germany:

3. Note on data protection

If there is personal data on old devices to be disposed of that must not get into the hands of third parties, the end user of the respective device must ensure that this data is deleted before disposal.

4. Note on WEEE registration number

Our WEEE registration number at the Stiftung Elektro-Altgeräte Register, Nordostpark 72, 90411 Nürnberg, is: