We answer every single question from our customers personally via email, chat and on the phone. However, we think this collection of “Questions and Answers” can save people valuable time. Some questions keep repeating themselves and we have conveniently listed them here.

Detailed information about shipping on our page shipping costs.
Detailed information on payment options on our page payment methods.
Fraud on the Internet by fake shops can be read again and again in the media. To counteract marketing and to make a profit from this unfortunate situation, resourceful companies had the idea of ​​the tested seal. This seal confirms to the buyer that the shop is trustworthy and secure. This registration for this seal is complex and very expensive for the companies - again and again. Is there an alternative to the expensive Trusted seal. Something even better for the customer? Yes, there is. The best and safest of all and is called "purchase on account". First receive goods, check goods and only then pay. This makes any seal superfluous and obsolete. In terms of transparency, the customer always comes first at SFERICS®. You are welcome!
Honesty and transparency are very important to us. We have therefore decided to raise awareness of the issue of online fees from payment service providers. We list the commissions and fee refunds from the payment service providers to the merchant in the event of a product cancellation on our overview page of the available payment methods. Depending on economic necessity, we charge an online payment service fee. The same applies to a discount as a bonus if it supports and facilitates our work.
We are constantly developing and investing in a modern shop system to make ordering as easy as possible on all end devices. However, it is also possible to order via e-mail and telephone. For this processing we need your name, address, telephone and e-mail. In order to be able to operate this alternative service to cover costs, we charge a service fee of € 10 per order. The only payment method available is bank transfer as prepayment.
Yes, that is possible. Simply enter the UID number (sales tax identification number) on the checkout page together with the billing and delivery data. The UID number is checked live. Once confirmed, the order will be released and we will send an order confirmation with the UID number taken into account. Please note that a VAT-exempt intra-community delivery is only possible with a valid UID number and only in other EU countries, outside of Austria.
We ship every day from Monday to Friday, excluding public holidays. Detailed information on the shipping time on our page Shipping costs.
We don't have time for opening hours! SFERICS® is a 24/7 online shop and therefore does not have a classic shopping store. Only the customer determines the time of the order in the shop, to bind this to opening hours is unacceptable paternalism for us. In individual cases, it is still possible to collect the order personally from our dispatch warehouse in AT-6922 Wolfurt by prior appointment.
We send the invoice as a PDF file together with the final e-mail including the tracking link for package tracking. We only enclose a delivery note or packing list with the package itself.
Please also specify the different delivery address when ordering. The comment field for the order on the checkout page serves as an opportunity to print a personal message on the delivery note and the invoice. The package contains only the delivery note with this message printed on it. We will send the invoice by email. Delivery to countries outside the EU is an exception. Here we are obliged to also enclose an invoice for reasons of customs clearance.
seal ctv 80 The entire visit to the online shop is completely encrypted. We use a very secure 2048-bit encryption for this. Personal payment data such as credit card numbers are generally not stored. It is therefore also not possible to provide information by legal means; any legal request will be forwarded to the appropriate payment method selected by the customer. Detailed information on payment options on our page Payment methods. SFERICS® (as the successor to the PROnatur24® online shop) was checked with regard to security and data protection and certified with the PCI DSS Compliant seal.