FAQ

Detailed information about shipping on our page shipping costs.

We ship daily from Monday to Friday, with the exception of holidays. Detailed information about shipping duration can be found on our page Shipping Costs.

After packaging and preparing the order for shipment, we send a "Completed" email to the email address provided during the order. This email, besides the order details, also includes the tracking link for package tracking as well as the invoice in PDF format.

Also, check your SPAM folder for our emails!

We don't have time for opening hours! SFERICS® is a 24/7 online store and therefore doesn't have a traditional retail shop with set opening hours.

Only the customer determines the time of order in the shop. For us, tying this to specific hours is an unacceptable restriction.

As a result, there is no possibility for personal pickup of an order.

Please also specify the different delivery address when ordering. The comment field for the order on the checkout page serves as an opportunity to print a personal message on the delivery note and the invoice. The package contains only the delivery note with this message printed on it. We will send the invoice by email.

Delivery to countries outside the EU is an exception. Here we are obliged to also enclose an invoice for reasons of customs clearance.

Fraud on the Internet by fake shops can be read again and again in the media. To counteract marketing and to make a profit from this unfortunate situation, resourceful companies had the idea of ​​the tested seal. This seal confirms to the buyer that the shop is trustworthy and secure. This registration for this seal is complex and very expensive for the companies - again and again.

Is there an alternative to the expensive Trusted seal. Something even better for the customer?
Yes, there is. The best and safest of all and is called "purchase on account". First receive goods, check goods and only then pay. This makes any seal superfluous and obsolete. In terms of transparency, the customer always comes first at SFERICS®. You are welcome!

The entire visit to the online store takes place fully encrypted. We use a very secure 2048-bit encryption for this. Personal payment data, such as credit card numbers, are fundamentally not stored. Therefore, it's also not possible to access this information even with legal means; we forward any legal inquiries to the respective payment method chosen by the customer. Detailed information about payment options can be found on our page Payment Methods.

SFERICS® + PROnatur24® has been reviewed in terms of security and data protection and has been certified with the PCI DSS Compliant Seal.

Detailed information on payment options on our page payment methods.

Honesty and transparency are very important to us. We have therefore decided to raise awareness of the issue of online fees from payment service providers. We list the commissions and fee refunds from the payment service providers to the merchant in the event of a product cancellation on our overview page of the available payment methods.

Depending on economic necessity, we charge an online payment service fee. The same applies to a discount as a bonus if it supports and facilitates our work.

We continuously develop and invest in a modern shop system to enable the simplest possible ordering on all devices. In exceptional cases, there is still the option to order via email or phone, taking into account the data protection regulations according to GDPR.

In order to operate this manual service at cost, we charge a service fee of €10 per order. Additionally, bank transfer is the only available payment method as an advance payment.

Tax-free ordering as an intra-community delivery via VAT ID is possible. Simply enter the VAT ID number (Value Added Tax Identification Number) on the checkout page along with the billing and delivery data. The verification of the VAT ID number is done live.

Once confirmed, the order will be released, and we will send an order confirmation with the considered VAT ID number. Please note that a VAT-exempt intra-community delivery is only possible with a valid VAT ID number and exclusively in EU countries outside of Austria.

As a European company, we are obliged to charge the local value-added tax of the destination country of the order. Thus, without a VAT ID, it is possible to claim the calculated VAT as input tax.

We send the invoice as a PDF file together with the final e-mail including the tracking link for package tracking. We only enclose a delivery note or packing list with the package itself.

In principle, within fourteen days of receiving the order and without giving any reason, there is the possibility to revoke the order by returning it. However, some products in our range are excluded from this right of withdrawal.

Detailed information about revocation, exceptions, return address, and withdrawal regulations can be found on our page Revocation.

Our entire product range consists of specialized products and is not comparable to off-the-shelf mass-produced goods. Many of these products also require consultation for correct application to achieve maximum performance.

We have very few returns. Yet, through inquiries about returns, we've realized that these revocations often arise purely from incorrect application or misinterpretation of the product.

Therefore, we strongly recommend (also to prevent the costs of unnecessary returns) to seek advice on the correct application of the product before returning it; e.g., using a mobile phone as a control/measuring device, incorrect evaluation of a dB measurement curve for shieldingShielding is the protection from the effects of external fault zones and environmental influences (on a person's health most of the time). More attenuation, etc.